ANSWERS TO YOUR QUESTIONS

GENERAL INFORMATION

CAN I BUY YOUR PRODUCTS IN STORE?
Our ceramics are currently available in selected cafes, homewares stores, florists and whole-food stores across Australia and New Zealand.

You can find all of them in our Stockist Locator

We also have showrooms in Noosa, QLD and Dunsborough, WA.

You can find us at 22 Action Street, Noosaville QLD from Monday to Friday 9am to 3pm.

Or at 90a Commonage Road, Dunsborough WA Tuesday & Thursday 10am to 2pm.

You can check our full list of stockists here or order through our Online Store if there is no Pottery For The Planet stockist in your area.

WHERE ARE YOUR STOCKISTS LOCATED?
Pottery For the Planet Ceramics are available in selected cafes and stores across Australia and New Zealand.

Please check our Stockist Locator to find your local stockist.  

DO YOU HAVE STOCKISTS OUTSIDE OF AUSTRALIA?
Yes, you can now find our Pottery For The Planet ceramics in New Zealand.

Keep an eye on our social channels @potteryForThePlanet for all international stockist updates.

WHERE CAN I PURCHASE A HEAT BAND FOR MY TRAVEL CUP?
Most stockist will have heat bands for sale, otherwise you can purchase them online here.  

HOW OFTEN TO YOU RESTOCK YOUR WEBSITE?
We restock the Pottery For The Planet Online Store every time we unload our kilns which is several times a week. We do our best to keep all of our unique, handmade designs in stock.

We have over 500 stockists throughout Australia and New Zealand, so be sure to check in with any of them if you find something is out of stock on our Online Store.

Alternatively, sign up to our newsletter to get all the latest launches and restock notifications straight into your inbox or keep an eye on our @PotteryForThePlanet social media channels!  

DO YOU OFFER WHOLESALE?
Yes! Pottery For The Planet stocks selected cafes and stores across Australia and New Zealand.

Please complete our Stockist Enquiry form and we'll be in touch very soon!

CAN I ORDER BULK FOR CORPORATE GIFTS?
Yes! We would love to help you to get your office or organisation into reducing waste by helping you out with a bulk order.

Just sign up here and you're on your way to decking out your workplace with beautiful artisan designed pottery.

DO YOU DONATE PRODUCTS FOR GIVEAWAYS?
If you're an influencer or business looking to collaborate on a giveaway, please reach out to our socials team via socials@potteryforhteplanet.com

DO YOU USE SUSTAINABLE PACKAGING?
Our products are packaged and posted using 100% recycled paper and cardboard, and second-hand/repurposed packaging materials that have been donated by other local businesses when they are finished with them.

We also use "Munchie" our cardboard shredder to repurpose cardboards and turn them into packaging material.

You can expect your product to come in a cardboard box filled with both new (recycled) and second hand paper and materials.

The materials that we repurpose and re-use would otherwise be considered waste and go straight into landfill.

CHOOSE TO REUSE!


PRODUCT INFORMATION

ARE YOUR PRODUCTS MICROWAVE AND DISHWASHER SAFE?
Yes, all our products are both microwave and dishwasher safe, however we do recommend washing our products by hand after each use to extend their lifespan, keep them extra safe and avoid something falling against them in the dishwasher.  

TIPS TO LOOK AFTER YOUR PRODUCTS?
Always wash your ceramics after each use to extend lifespan and to avoid staining the silicone lid of our reusable range.

Always transport your Travel Cup with the lid on to protect the rim of the cup. The Rim is the most fragile part. If you have popped your cup in your handbag, remember not to drop your bag down on the floor, you’ll likely cause your Travel Cup or Bowl to crack with the impact.

Remember ceramic is durable but it will break if knocked or dropped so handle it with care.

If washing your products in the dishwasher be sure nothing is going to fall or bump against them during the washing process.

If you have a build up of tea tannins or coffee inside your Travel Cup or Mug, soak it in vinegar over night and give it a good scrub.

ARE TRAVEL CUPS HOT TO HOLD?
The standard barista made coffee with milk is generally made at around 65 degrees which isn’t usually too hot to hold.

If you like your daily brew extra hot or your are using your Pottery For The Planet Travel Cup to enjoy a herbal tea or a long black you may find the ceramic gets a bit hot.

You may want to get your hands on an additional Silicone Heat Band to go around your ceramic keep cup if you think it might be too hot to handle.

HOW BIG ARE YOUR CUPS? DO THEY FIT IN A CAR CUP HOLDER
Pottery For The Planet Travel Cups come in 4 sizes. 4oz, 6oz, 8oz and 12oz. Our cups are designed to fit into most cup holders in cars and prams. You can see the full size specifications listed in every product description.
Cup Sze Guide

WILL MY CERAMICS LOOK EXACTLY LIKE THE PICTURE?
As a handmade, artisan product, each Pottery For The Planet piece that comes out of the kiln is unique.

There are all kinds of things in the process of making pottery that will cause variations in the resulting “look” of the glaze. This can be anything from the texture on the surface of the clay when the cup is made, to the humidity in the air when the glaze was applied or to the position of the cup in the kiln.

These variations are what make your new ceramics truly unique.
ARE YOUR PRODUCTS DURABLE? DO THEY BREAK EASILY?
Our products are high-fired to 1260°C - vitrified stoneware. This means they are designed for commercial use and can withstand high temperatures and fluctuations from zero to 100°C or more - no problem, provided the product isn’t damaged.

Pottery For The Planet products are made of ceramic which is durable and suitable for any temperature and transportation, however if you drop your ceramics they will break. If your product gets knocked against a hard surface it will crack. You can read our tips on caring for your products here.

We check and test all of our products before they are packaged and sent and can guarantee that no products leave our studio with hairline cracks or faults.
WHAT ARE THE SMALL HAIRLINE CRACKS IN THE GLAZE ON MY CUP?
The lines you see in the glaze on some ceramics is due to “glaze crazing” and is a perfectly normal feature of many glazes.

Don’t worry, glaze craze is not a crack and will not affect the functional or hygienic aspects of your item. Don’t be alarmed if the glaze on your cup continues to craze over time, this is also perfectly normal.

Glaze crazing occurs in some glazes where the shrinkage rate of the clay differs to the shrinkage rate in the glaze resulting in a beautiful crackled, sometimes eggshell effect. The thickness of the glaze application will determine the amount of crazing, (if any) so not all ceramics will feature a craze.
CAN I FIX A BROKEN PRODUCT?
You could try Araldite (two part epoxy glue) to glue your ceramics back together, as we have done here before with favourite broken pieces.

If you have glued your product back together we would not recommend using it for warm or hot liquids/food anymore.

Whilst Araldite will provide a strong repair, these adhesives will start to soften with temperatures above 60 or 70°C.

You could keep your repaired sentimental item as a show piece or any other application you find useful, but we would not recommend heating it up.

SHIPPING INFORMATION

HOW LONG IS SHIPPING TIME?
Australia Post expected standard delivery times are as follows:

East Coast 2 - 3 working days

West Coast 4 - 5 working days

Norther Territory and Tasmania please allow up to 10 days

But don’t worry, the wait is worth it!

For domestic express shipping, a package frequently takes 1-3 days to arrive at its destination. Most often, domestic express shipping arrives the following day.

International shipments can take up to 2-4 weeks for the package to arrive. Australian and New Zealand parcels can be tracked using the provided tracking number in your confirmation email. 

DO YOU OFFER EXPRESS SHIPPING?
Yes! We offer Express Shipping Australia Wide so you can join the plastic free movement as soon as possible!

Orders placed before 9am will be sent same day.

Orders placed after 10am will be sent out in the next shipping run.

DO YOU SHIP INTERNATIONALLY?
We are currently shipping to Australia , New Zealand and the US.

We are working hard to bring our beautiful ceramics to more markets so please keep and eye out on our socials or sign up to our newsletter for the latest updates.

We are not currently able to ship to Canada, United Kingdom and Europe yet.

WHAT IF MY ORDER ARRIVES BROKEN?
We do our best to package our handmade ceramics very safely but sometimes accidents happen.

Don’t worry, we will replace all Pottery For The Planet products that have been damaged in transit. You will receive instructions in your order on how to claim an item that had been broken in transit. For more info read our Return Policy.

ORDER AND RETURN INFORMATION

CAN I CHANGE MY ORDER?
If you realise you have made a mistake with your order please email us at hello@potteryfortheplanet.com immediately with the subject title ORDER CHANGE and your order number and details.

We will do our best to help, but if your order has already been packed and sent off, then unfortunately there is nothing we can do to change your order.

Thank you for your understanding.

CAN I EXCHANGE OR RETURN MY ORDER?
Please take care when choosing the ceramics for your order.

Unfortunately, under normal circumstances we can't offer exchange because packaging and posting ceramics is a delicate business. We follow a specific process when we package our products, so that they don’t get broken in transit. But even so, sometimes things break on their journey.

Once unwrapped the protection of your order for shipping is compromised. It would be a shame if you'd send back your order only for it to break on the way here. We then can’t replace it for you as it has been broken in transit.

Therefore, we can't offer exchanges. Sorry!