The recommended retail price for our standard handmade Pottery For The Planet Cups is $35 and limited edition Mandala Cups retail for $39. The Mac 4oz cups are $33.
Yes. Pottery For The Planet Cups and Lids are both microwave and dishwasher safe however we recommend that you wash your cup and lid by hand after each use to keep it extra safe and avoid something falling against your cup in the dishwasher.
The standard barista made coffee with milk is generally made at around 65 degrees which isn’t usually too hot to hold. If you like your daily brew extra hot or your are using your Pottery For The Planet Cup to enjoy a herbal tea or a long black you may find the ceramic gets a bit hot. You may wish to purchase an additional Silicone Heat Band to go around your ceramic keep cup if you think it might be too hot to handle.
Pottery For The Planet Cups come in 4 sizes; 4oz, 6oz, 8oz and 12oz. We don’t currently offer 16oz cups and find that most people are satisfied with their daily dose in a 12oz reusable cup. Our cups are designed to fit into most cup holders in cars and prams. You can see the full size specifications listed in every product description.
We restock the Pottery For The Planet Online Store every time we unload our kilns which is several times a week. We do our best to keep all of our unique, handmade designs in stock. We have many stockists throughout Australia and now New Zealand so to be sure to check in with any of them if you find something is out of stock on our Online Store. Alternatively, check back online each week to see if your favourite design is fresh out of the kiln.
Yes! Click here to shop our Online Store. Yes! We are now shipping to New Zealand, North America, United Kingdom and Eastern Europe. Keep and eye on @PotteryForThePlanet Social Media channels for any extended international updates.
Pottery For The Planet Cups are packaged and posted using 100% recycled paper and cardboard, paper sticky tape and we also use a lot of second hand packaging materials. You can expect your cup to come in a cardboard box filled with both new and second hand paper and materials. We use some materials that are donated to us by businesses in the local commercial industrial area. The materials that we repurpose and re use would otherwise be considered waste and go straight into landfill. Reduce | Reuse | Recycle
Each and every cup that comes out of the kiln is different and this is the beauty of purchasing a unique, handmade product. There is no way to photograph each and every one. There are all kinds of things in the process of making a Pottery For The Planet cup that will cause variations in the resulting “look” of the glaze. This can be anything from the texture on the surface of the clay when the cup is made, to the humidity in the air when the glaze was applied or to the position of the cup in the kiln. We try to capture the various “looks” in our glaze variations in our product pictures and in the product descriptions in the online store but ultimately variations in size, colour, pattern and texture will occur and that is what makes each and every one of our reusable cups unique and special. The bottom line is that you are purchasing an artisan product, not something that has been mass produced in a factory and ultimately there is truly no two Pottery For The Planet cups the same!
The lines you see in the glaze on some cups is due to “glaze crazing” and is a perfectly normal feature of many glazes. Don’t worry, glaze craze is not a crack and will not affect the functional or hygienic aspects of your cup. Don’t be alarmed if the glaze on your cup continues to craze over time, this is also perfectly normal. Glaze crazing occurs in some glazes where the shrinkage rate of the clay differs to the shrinkage rate in the glaze resulting in a beautiful crackled, sometimes eggshell effect. The thickness of the glaze application will determine the amount of crazing, if any so not all of the cups will feature a craze. Many of our designs may feature crazing including Glacier, Angelic, Ocean Bliss, Sage and Honey Pot.
Our team will begin picking and packing your orders as soon as we receive them. If you realise you have made a mistake with your order please email us at firstname.lastname@example.org immediately with the title ORDER CHANGE and your order number and details. We will do our best to help you out but if your order has already been packed then there is nothing we can do to change your order. Thank you for your understanding.
We recommend you take care when choosing your cup. We don't usually offer exchange because packaging and posting ceramics is a delicate business. We do our best to package our reusable cups well so that they don’t get broken in transit but even so, many break on their journey. We would hate for you to send your cup back only for it to break on the way here resulting in the awkward situation where we can’t replace it for you if it arrives back in pieces. It’s too risky, trust us!
Currently our cups are available in selected cafes and homeware stores Australia wide and now in New Zealand. We also have our own shop, Cinnabar Soul, in Eumundi on the Sunshine Coast, Queensland. You can check our full list of stockists here or order through our Online Store if there is no Pottery For The Planet stockist in your area.
Most stockist will have heat bands for sale, otherwise you can purchase them through the Pottery For The Planet Online Shop.
Pottery For the Planet Cups are available in selected cafes and homewares stores Australia Wide and now in New Zealand. Please check our stockist list here.
Yes. You can now find our locally produced Pottery For The Planet Cups in New Zealand. Keep an eye on our social channels @PotteryForThePlanet for all international stockists updates.
Yes! We sure do to ensure the whole country can enjoy their favourite brews in the best keep cup on the market.
Australia post expected standard delivery times are as follows: East Coast 2 - 3 working days West Coast 4 - 5 working days Norther Territory and Tasmania please allow up to 10 days…but don’t worry, the wait is worth it! For domestic express shipping, a package frequently takes 1-3 days to arrive at its destination. Most often, domestic express shipping arrives the following day. International shipments can take up to 2-4 weeks for the package to arrive. Australian and New Zealand parcels can be tracked using the provided tracking number in your confirmation email.
Yes! We now offer Express Shipping Australia Wide so you can join the plastic free movement as soon as possible! Orders placed before 10am will be sent same day. Orders placed after 10am will be sent out in the next shipping run.
We do our best to package our handmade, reusable cups very safely but sometimes accidents happen. Don’t worry, we will replace all Pottery For The Planet Cups that have been damaged in transit. You will receive instructions in your order on how to claim a cup that had been broken in transit. You can also find these instructions here.
Pottery For The Planet Cups are high-fired to 1260 degC - vitrified stoneware. This means they are designed for commercial use and can withstand high temperatures and fluctuations from zero to 100 degC or more no problem, provided the cup isn’t damaged. Pottery For The Planet Cups are made of ceramic which is durable and suitable for hot or cold beverages and transportation, however if you drop your ceramic keep cup it will break. If your cup gets knocked against a hard surface it will crack. You can read our tips on caring for your cups here. We check and test all of our cups before they are packaged and sent and can guarantee that no cups leave our studio with hairline cracks or defaults.
You could try Araldite (two part epoxy glue) to glue your cup back together, as we have done here before with favourite broken pieces. If you have glued your cup back together we would not recommend using the cup for warm or hot liquids anymore. Whilst Araldite will provide a strong repair, these adhesives will start to soften with temperatures above 60 or 70 degrees C. You could keep your repaired sentimental cup as a show piece, candle holder, flower pot etc but best not to use it for hot liquids.
Yes! We would love to help you to get your office or organisation into reducing waste by helping you out with a bulk order. It doesn’t get much better then spreading Planet Love around the workplace and all enjoying morning tea breaks using your beautiful artisan designed coffee cups. To find out more send your request to email@example.com with your request
Yes! Pottery For The Planet stocks selected cafes and homewares stores Australia and New Zealand Wide and we are working as hard as we can in the studio to keep reusable cups on their shelves so we can only take on new wholesale accounts occasionally. Please complete our wholesale enquiry form here on our website. When an opportunity arises, we will be in touch.
We love to help but unfortunately we can’t help with every cause. Our chosen cause is Australian Marine Conservation Society (AMCS). Pottery For The Planet is a business sponsor for AMCS which means this way we donate money to AMCS monthly so that we can help fund all the great campaigns they are running to look after our precious oceans. You can check out what they are up to on their site.
Always wash your cup after each use to avoid staining the silicone lid. Always transport your cup with the lid on to protect the rim of the cup. The Rim is the most fragile part. If you have popped your cup in your handbag, remember not to drop your bag down on the floor, you’ll likely cause your cup to crack with the impact. Remember ceramic is durable but it will break if knocked or dropped so handle it with care. If washing your cup in the dishwasher be sure nothing is going to fall or bump against your cup while it is washing. If you have a build up of tea tannons or coffee inside your cup, soak it in vinegar over night and give it a good scrub.