Shopping for someone else but not sure what to give them? Give them the gift of choice with a Pottery For The Planet gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
- Retain all original packaging as proof of your order being broken in transit
- Take a picture of your item with its original post packaging showing the damage
- Notify us within 24 hours of receiving your package.
Send us an email titled
BROKEN IN TRANSIT #_ _ _ _(invoice number) to email@example.com.
Attach your photo, briefly explain the problem and include your Full Name
and best contact number.
* Our ceramics cannot be exchanged or refunded for change of mind.
* Broken ceramics will not be replaced unless original packaging is kept as proof of your item being broken in transit and notification of damage is received within 24 hours of parcel tracking showing as delivered.