Shopping for someone else but not sure what to give them? Give them the gift of choice with a Pottery For The Planet gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
- Retain all original packaging as proof of your order being broken in transit
- Take a picture of your cup with its original post packaging showing the damage
- Notify us within 24 hours of receiving your package Send us an email titled BROKEN IN TRANSIT #_ _ _ _(invoice number) to firstname.lastname@example.org. Attach your photo, briefly explain the problem and include your Full Name and best contact number.
- We must be notified within 24 hours of delivery status for parcel tracking so please make sure you notify us immediately.
* Planet Cups cannot be exchanged or refunded for change of mind.
* Broken cups will not be replaced unless original packaging is kept as proof of your cup being broken in transit and notification of damage is recieved within 24 hours of parcel tracking showing as delivered.