DELIVERY TIMES

HOLIDAY CLOSURE

Our warehouses are shutting 2 weeks over the holiday period from the 22 December until 7 January inclusive. You're still able to place your orders with us, that just means that orders placed during this timeframe will be shipped when we return the week of the 8 January 2024.

However, our concept store The Pottery Eumundi will be open the entire time to cater for all your pottery needs, so if you're in the area make sure to stop by and say hi!

Additionally, you're able to shop at one of our 500 stockists all over Australia and New Zealand. Head over to our Store Locator and find the nearest stockists to you to scratch that pottery itch!

CHRISTMAS ORDER CUTOFF

Order Cutoffs for Christmas Delivery - please make sure to place your order before the below dates so we can ensure your items are delivered before Christmas.

AUSTRALIA

  • NT: Standard Post 13 DEC / Express Post 19 DEC
  • WA: Standard Post 14 DEC / Express Post 19 DEC
  • All other states: Standard Post 17 DEC / Express Post 20 DEC

  • INTERNATIONAL

  • USA: Standard International 5 DEC / Express International 12 DEC
  • NZ: Standard International 6 DEC / Express International 12 DEC
  • SHIPPING TIMES

    At present we are only shipping to Australia , New Zealand and the US.

    Shipping times vary depending on location. Please see approximate delivery times listed below:

    Australia - Standard services (delivery times location dependant)

    New Zealand - 3 - 10 days delivery time

    North America - 2 - 3 weeks



    SHIPPING INFO
    • Orders placed before 9am AEST are usually dispatched on the same day (except during busy periods)
    • In-store collection available at our Noosa and Margaret River Showrooms
    • Express delivery options also available
    • We use repurposed, recycled, and reusable packaging for all our orders
    • See FAQs for more info

    RETURNS AND EXCHANGES
    • We offer replacements for any damage that may have occurred in transit within 24h of receiving your package
    • See conditions and procedure in our Return Policy